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Questions about the Enterprise Solution (Multi User) (9)
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Category » Common Questions
Questions related to the Virtual Lender website and Enterprise System
There were 21 questions found in this category:
What is the process and frequency used to measure the performance of the software or service?
The server is monitored 24 hours per day via software and hardware. Since our inception in 1997 our servers have experienced little-to-no downtime. At MIT, software engineers monitor the system daily and follow specific “testing” procedures during integration of system upgrades and a ...- What email notifications will I receive?
Your website is built to help keep you in touch with your borrowers and visitors. There are a few different email notifications that you will get from your site. They are: 1: Application Notifications - You will get these every time an application is submitted to you and it will prompt you to lo ...
- How do I login to my account or Business Process Manager (BPM)?
The Business Process Manager (BPM) is where you can go to configure and edit your entire site as well as retrieve applications. To login you will need your vLender UserID and Password. You can go to https://www.vlender.com/bpc/login.php and fill in your username and password to access your Bus ...
- I cannot upload my photo
When uploading a photo, it must first be resized to 75 pixels wide and 95 pixels high before the upload script will accept it. If you already have a photo uploaded which you are replacing, please view your site after completing the upload to verify completion. Also, be sure to clear your tempo ...
- How long does it take to setup my site?
The beautiful thing about vLender.com technology is that we have spent the last decade building the system on a platform which will allow you to take as much or as little time as you like setting up and customizing your site. All of our sites come fully packed with existing content already in pl ...
- Will the Virtual Lender® generate me leads?
vLender.com is a website service, our specific function is to provide you with a tool for building and marketing your business. While we provide recommendations, information and suggestions on how to drive traffic (and thus leads) to your website, we are specifically a lead capture service rath ...
- Will it cost me when I make changes to the site and content?
NO, All changes that you make within your BPM are FREE. If you would prefer a custom solution or development of a special tool or service outside of the scope of the standard vLender.com® systems we would recommend you speak with your account manager about our custom web design services and ...
- Is there a long term commitment?
Most packages we offer have a standard one year minimum commitment but we do offer prepaid plans and flex payment options. Contact a representative today to learn more about your options when setting up your vLender.com® website.
- Are their established turn-around times for problem resolution?
Yes. Any problem affecting the function of the software is immediately attended to. In most cases, the problem is resolved within an hour. Other non-priority issues that do not relate to software operation are handled within a 24-hour period. Problems with the system are generally very limited ...
- Does vLender provide training for the loan officers?
Yes! We offer many training options including comprehensive training video's available via the vLender.com website and through www.youtube.com To view our training options visit the training section of our website.
- Does vLender provide support to my loan officers?
Yes! We offer telephone and email support Monday through Friday from 8am to 5pm MST except on major holidays. Additionally LO's have access to our intuitive knowledge base and support ticketing system.
- Does the vlender server environment maintain customer data?
We do not require access to any information related to our clients (vLender.com users) customer base in order to deliver our products or services. As a result of using vLender.com, our client's customers will submit potential loan qualification data to our clients through their web sites. This d ...
- Does MIT retain a problem log?
Yes. Our customer support specialists maintain a technical support log for each client. When a technical problem is encountered, the technical staff are notified immediately whereby the problem is delivered to the appropriate technical group or directly to the CIO or senior programming engineer ...
- Do you use and support any authentication and encryption methodology for communicating with customers?
MIT utilizes a Secure Server (vLender.Com) which supports a 128-bit Secure Socket Layer encryption with a certificate issued by Thawte. All mortgage applications are SSL encrypted. The Business Process Manager is also SSL encrypted and requires a Username and Password to gain access. All custome ...
- Do the applications download into my Loan Origination Software
Absolutely! Both the 1003 and Pre-Qualifications forms are compatible to be downloaded and imported into most of the LOS systems on the market such as Caylx Point, Encompass, Contour, Pipeline solutions, Genesis and more.
- Can my loan officers use their own domain name on their individual sites?
Yes. Your your loan officer's domain name's can easily be configured to work with their websites at no additional domain directing fee from vLender.com. We offer support on Domain services such as Registration, Transfers, Forwarding and more. To learn more about our domain services contact cust ...
- Can I use my own domain name?
Yes! Your existing domain name can be configured to work with your website or, if you do not currently own your own domain name, you may purchase a new domain to be directed to your new vLender.com website. We offer assistance with many Domain services such as Registration, Transfers, Forwardi ...
- Can I upload my own photo and logo?
Yes! vLender.com's support staff would be happy to assist you in this process or you can do it directly from within your Business Process Manager. To upload your logo and photo yourself please follow the steps below: 1) Go to www.vlender.com and click Member Login in the upper right corner of ...
- Can I turn off pages I don't want displayed on my site?
Absolutely! We understand that your company is unique and that you should have easy-to-manage control over the content displayed on your website. Your pages and modules can be turned On and Off with easy to use On/Off buttons which correspond on an individual basis with each. To learn more cl ...
- Can I list my branch offices and Loan officers on my corporate site?
Yes! When a potential borrower visits your corporate website and clicks "Apply Online" they will be shown a display of all Branches and Loan Officers within your company which are available to accept their application. Additionally, they will be able to select the Loan Officer they prefer to ap ...