vLender.com Knowledgebase

How do I change my Credit Card information?

You can update, or modify your existing credit card information by following the steps below:

  1. Go to www.vlender.com and click Member Login in the upper right corner of the screen

  2. Enter your username and password to access your account

  3. Click on Configure in the dark gray bar across the top of your Business Process Manager

  4. Click on the light gray Profile sub-tab

  5. Click on the image of the credit cards at the top of the profile screen, this will take you to your billing dashboard where you can view and pay any open invoices you may have

  6. Next click on the blue Profile tab followed by the blue "Manage Billing Account" link to the right of your profile name.

  7. Click "Edit" to the right of your credit card profile to update your card information.

Note: You want to make sure that you only ever have one credit card on file at a time.  Having multiple cards on file can often confuse the system and result in billing errors

Also Note:  You will want all of your orders shown in the windows labled "Selected" and "Selectable" to be moved over to the "Selected" window.  This will ensure that your card is appropriately charged for the active orders you are currently utilizing.  Removing the orders from the "Selected" window will result in billing errors and could even result in temporary disruption in service or accidental late/nonpayment notifications.

If you experience any trouble updating your billing information please feel free to contact our Customer Care department for assistance.

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