vLender.com Knowledgebase

Your website is built to help keep you in touch with your borrowers and visitors. There are a few different email notifications that you will get from your site.

They are:

1: Application Notifications - You will get these every time an application is submitted to you and it will prompt you to login to your BPM to retrieve the application.

2: Started but Not Submitted Notifications - You will get an email when a borrower that has already begun the application process decides to "Save and Exit" the application. The email is just letting you know that you have a new "Started but Not Submitted" application.

3: Login Lead Notifications - When a visitor fills out the first page of the application process with their name, phone number, email address and basic application information, you will receive a notice of their activity.

4: Contact Us Page - Your borrowers and visitors also have the ability to send an email to you directly using your Contact Us page or your Email Us page from your site. You will recieve the email as though the sender sent it directly from their computer and not from your website.

5: Lead Notifications: These differ from Login Lead Notifications in that these are not related to an application.  These notifications come to you when a client clicks on a Lead Generator on your website such as "The 8 Questions You Must Ask When Applying for a Mortgage".  It will ask them for their basic contact information and will immediately give them access to a .pdf file containing the appropriate article after they enter that information.  Their information will be emailed to you as a contact lead.