Yes. Our customer support specialists maintain a
technical support log for each client. When a technical problem is encountered,
the technical staff are notified immediately whereby the problem is
delivered to the appropriate technical group or directly to the CIO or senior
programming engineer. The group then determines the nature of the problem and
the problem is immediately boarded and addressed according to order of priority
and resource.
System technical issues which are client related are attended to immediately.
Does MIT retain a problem log?
Would you like to...
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