Yes. Any problem affecting the function of the
software is immediately attended to. In most cases, the problem is resolved
within an hour. Other non-priority issues that do not relate to software
operation are handled within a 24-hour period.
Problems with the system are generally very limited as vLender.com is a
“technically mature” system that has developed beyond its startup phase. All methods for specific tasks and operations have
been established and are administered to keep system operations functioning
properly.
Are their established turn-around times for problem resolution?
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